Under the general guidance of the General Manager, within the company policies and procedures, assesses, evaluates and meets the short and long term needs of the hotel to ensure its success. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Hotel.

Supervision of the hotel department heads
    • Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed
    • Participates in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive programmes and judicious planning and management of FF&E as directed
    • Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
    • Monitors applicable laws and regulations, including Health and Safety, and ensures compliance
    • Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity
    • Establishes and maintains a prominent level of visibility and involvement in the property and business, social and governmental communities as appropriate
    • Establishes and maintains effective employee relations
    • Contributes in installing and monitoring cash management programmes including inventories and receivables
    • Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage
    • Reviews energy conservation programmes to ensure minimum energy and utility consumption without sacrificing human comfort
    • Monitors purchasing practices to ensure compliances with policy and procedures
    • In the absence of the General Manager, assumes responsibilities as appropriate. Keeps General Manager informed of any unforeseen events, which may occur in his/her absence
    • Assists in selling hotel through personal involvement with all potential markets as required
    • Ensures environmentally friendly practices are implemented in accordance with theEnvironmental Manual/local laws and regulations Human Resource Responsibilities
    • Works within the company’s Human Resource framework to ensure the departmental performance of managers is productive. Duties include:
        o Planning for future staffing and management needs
        o Recruiting in line with company guidelines
        o Preparing detailed induction programmes for new managers
        o Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
        o Ensuring training needs analysis of staff is carried out and training programmes are designed and implemented to meet needs
        o Conducting probation and formal performance appraisal in line with company guidelines
        o Maintaining up to date staff records and approves leave requests etc
        o Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance
        o Regularly communicating with staff to maintains good relations Finance Responsibilities
    • Works with Director of Finance in the preparation and management of the Hotel’s budget. Duties include:
        o Assist in the preparation and review of all departmental budgets
        o Assist in the management of all hotel expenses
        o Input into strategies affecting the hotel
        o Regularly review costs in accordance with budget guidelines

Occupational Health and Safety Responsibilities
    • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
    • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
    • Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
    • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
    • Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes